need to talk online?
Talk to a Professional MBACP Registered Counsellor online for Therapeutic Counselling
*Please note: This is not an emergency service or immediate online support.
Please access the alternative contact numbers at the foot of this page if you are experiencing crisis or in need of urgent support.
Under 18 or worried about a child or young person? Go here for some helpful links.
What does Online Counselling Cost?
Payment is required to complete online bookings. *Please do not make any payment before booking confirmation.
For all online video chat, email counselling and online counselling chat appointments, costs are as follows:
First appointment - £15
Pay Per Session - £40
Book X3 - £99 (save £15)
Book X6 - £180 (save £48)
Book X12- £336 (save £120)
Low cost appointments:
Pay Per Session - £25 (Low cost)
Further information, including online payment, see Fees
why do we have to use protonmail
End-to-end Encryption - email is HIPAA compliant and even Protonmail can’t read your encrypted emails or share them with third parties, unlike many other email p.
Anonymous Email - genuine, complete privacy; Protonmail do not keep any IP logs and you create your secure email account without any personal details.
Data Security - ProtonMail servers are based in Switzerland and all user data is protected by strict Swiss privacy laws. This is not the case for many other email providers, where there is no guarantee of secure data protection.
Free & Simple – Protonmail is free to access, super easy to use, and available on IOS, android and desktop.
How do we connect for video Counselling?
2talkonline video chat room uses doxy.me for video appointments.
doxy.me is secure, encyrpted and protects your privacy.
doxy.me is free to use and there's no sign-up or downloads necessary.
Sometimes people ask about using Skype for video sessions.
There are a number of issues with this:
Skype does not comply with HIPAA regulations
Skype cannot verify transmission security and does not have audit trails. Skype is also actually quite often hacked, but you’re never informed about this because it has no breach notifications (HIPAA requirement).
In terms of privacy - Skype shows when you or your list of contacts are online. Skype may also gather and use information about you: It has a list of your contacts and data and the content of your instant messaging data.
Skype does not offer technical support.
Wiretapping is common practice with Skype calls and chats. The NSA frequently wire taps Skype connections.
is online counselling private and secure?
GDPR/HIPAA compliant partners and platforms used by 2talk Counselling help provide high quality professional counselling services whilst protecting your privacy & private information during online video chat counselling, email counselling & online counselling chat.
GDPR (the new General Data Protection Regulation) dictates fundamental principles of data protection & outlines responsibilities organisations/professionals have when handling personal data to help protect your personal information (eg. as name, date of birth etc) & improve your control over collection, storage, usage & sharing by gaining your informed consent.
HIPAA (Health Insurance & Accountability Act 1996) are US Federal regulations governing the security & management, privacy & sharing of PHI (protected health information) data. HIPAA has no legal jurisdiction in Europe but is now respected internationally as a gold standard and strongly suggested by BACP.